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Sierra
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Cancellation,Return and Refund Policy

Sierra allows return of products for 3 days from delivery in all the following cases:

 

  • Product is used
  • Physical damage to the box or to the product
  • If sealed package of products is open
  • The packet was empty / some item or accessory was missing
  • The product was defective,
  • Significantly different from the description given on the site (wrong model, quality or material related issues)

 

Apart from the initial period, Sierra still allows returns for upto 7 days from delivery in the following cases:

 

  • The product was defective,
  • Significantly different from the description given on the site (wrong model, quality or material related issues)

 

After the initial period though, the following conditions must be satisfied:

 

  • Product must be in its original condition
  • Only unused products will be accepted
  • Packaging should be intact
  • Replacements will be made if product is available on website

 

To return a product, you can raise a return request at our helpline number or email at online@sierracontrol.com by providing the following details:

 

  • Order ID
  • Images clearly demonstrating the damage / missing product in the packet

 

Post receiving your request Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.

 

Cancellation Procedure

 

You can cancel your order & the entire order amount will be refunded. The cancellation should be within 24 Hrs of order placement / payment to initiate a refund. You will be notified of the same by email.

 

Refund Policy

 

It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with Sierra if after 10 days you don’t receive the confirmation of refund from your banks. In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

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